Last Updated: June 2025

1. Introduction

At Tender Care Dental Clinic (“we,” “our,” or “us”), accessible at www.tendercaredental.org, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the Data Protection Act, 2019 of Kenya and other applicable regulations.

This privacy policy is designed to provide transparency about your data rights and how we uphold them in all interactions with our website and services.

2. Contact Information

• Website Name: Tender Care Dental Clinic
• Website URL: www.tendercaredental.org
• Business Owner: Dr. Johnson Mwangi
• Email Contact: info@tendercaredental.org
• Location: Nairobi, Kenya

3. What Data We Collect

We may collect the following types of personal information when you interact with our website:

Personal Identifiable Information (PII):

• Full Name
• Email Address
• Phone Number
• Booking/Appointment Details

Technical Data:

• Device and browser type
• IP address
• Time and date of visits
• Pages visited
• Cookies and tracking information

4. Purpose for Collecting the Data

We collect personal data for the following lawful purposes:

• To schedule and manage dental appointments
• To respond to inquiries or service requests
• To send appointment reminders or follow-ups
• To improve the functionality of our website for a better user experience
• To process secure online payments via trusted third parties
• To comply with legal obligations under Kenyan law

5. Data Sharing and Third Parties

• We do not share your personal data with unauthorised third-party entities.
• We only use verified third-party payment processors (e.g., mobile money or bank gateways) to handle payment-related data securely and in compliance with Kenyan regulations.
• All third-party service providers we use are contractually bound to uphold privacy standards as per the Data Protection Act of Kenya.

6. Cookies and Tracking Technologies

Our website may use cookies or similar technologies to improve the user experience.

• Cookies help us understand how you use our website so we can serve you better.
• You can accept or reject cookies via your browser settings.
• We do not use cookies to collect sensitive personal data.

7. Children’s Privacy

• While children may access our website, our services and marketing content are not targeted at persons under the age of 18.
• We do not knowingly collect personal information from minors without parental or guardian consent.
• Parents may contact us to review or delete a child’s personal data.

8. Data Security Measures

We take your data security seriously and implement appropriate technical and organisational measures to safeguard your information:
• SSL encryption for all online communication
• Secure servers and firewalls
• Controlled access to personal data
• Regular system reviews and updates

9. Your Rights Under Kenya’s Data Protection Act

As a user, you have the following rights regarding your personal data:

• Right to Access – You can request a copy of the data we hold about you.
• Right to Rectification – You can ask us to correct incorrect or outdated information.
• Right to Erasure – You may request that your data be deleted when no longer necessary.
• Right to Object to Processing – You can object to how we process your data.
• Right to Data Portability – You may request your data in a format that is transferable to another provider.

Requests can be made via info@tendercaredental.org, and we will respond within the legally required timeframes.

10. Updates to This Policy

We may update this privacy policy from time to time to reflect new legal requirements or service improvements.
Any updates will be posted on this page with a revised “Last Updated” date.

11. Your Acceptance of This Policy

By using our website, you agree to the terms laid out in this privacy policy. If you do not agree with any part of it, please discontinue use of the website.

12. Contact Us

For any inquiries, clarifications, or requests regarding your data – please contact us:

Email: info@tendercaredental.org
Phone: +254 723 885 960
Location: Nairobi, Kenya